Shipping information

Shipping costs

Free shipping from €500.00 (EU & Switzerland)

• From an order value of €500.00 we deliver free of charge into the EU and the Switzerland.
• For orders under €500.00 we charge a flat-rate delivery charge of €50.00.

Shipping days & delivery

• Delivery takes place Monday to Friday.
• For freight forwarder deliveries, the Delivery date agreed in advance by telephone arranged (advance delivery notice).

Shipment tracking

As soon as your order has been dispatched, you will receive all information about the shipment by email (incl. tracking link, where available).

Shipping methods

1) Parcel service

For smaller items, shipping is by parcel service.
Note: Parcel shipping is not announced by telephone.

2) Freight forwarder delivery – standard ("free to the door" / "free to the kerbside")

Standard delivery service for large furniture without setup/assembly.

• Appointment arrangement by telephone before delivery
• Delivery takes place to the kerbside (unloading at the vehicle)
• No Carrying into your home / to the desired location
• None Disposal of packaging, pallet or packaging material
• Free of charge from a goods value of €500.00

3) All-round carefree service (comfort delivery)

Comfort delivery service for furniture without setup/assembly.

• Two-man handling
• Carrying to the desired location (e.g. terrace, balcony, flat)
• Disposal of the packaging material
• Subject to charge ( €250.00 )

4) White Glove Delivery (premium service)

Our premium service includes:

• Carrying to the desired location
• Setup/assembly
• Disposal of the packaging material
• Subject to charge - ask our customer service about this service - you will receive a free quotation

Important:
This service is only for an additional charge available and can only be booked via our customer service. As a rule, throughout Europe possible (depending on item/region).

Frequently asked questions about delivery

Can I change my delivery address after ordering?

Address changes are only to a limited extent possible:

• Before dispatch: usually possible without any problems
• After dispatch: depending on shipping status/logistics partner, not always possible

For freight forwarder deliveries, the following applies:

• If the new address is nearby the original one, a change is often without delay possible.
• For greater deviation a new route plan may be necessary – this can extend the delivery time.

For this, please reach out always by email to our customer service (with your order number and new address).

What happens if I am not there at the first delivery attempt?

For freight forwarder shipments, there is always a Appointment arrangement. Should you not be on site at the agreed time, the freight forwarder will propose a new date to you.
Depending on the effort involved, additional costs may arise.

Will the delivery date be arranged with me by telephone?

Yes, in the case of Freight forwarder shipments you will as a rule receive a advance delivery notice by telephone.
No, at the Parcel shipping no advance notification is made by telephone.

What does delivery "free to the door" mean?

In the freight forwarding sector, "free to the door" is often taken to mean "free to the kerbside" – as follows:

• The goods are unloaded from the vehicle.
• Not included: Carrying to the place of use, disposal of packaging/pallet.

Depending on the item, convenience services can be booked as an option – please contact our customer service for this.

What should be noted upon delivery?

Please check the delivery directly upon handover on externally visible damage (packaging/product).

• Damage immediately report it to the logistics partner and have it noted
• Then please contact our customer service so that we can process your complaint quickly

Delivery on your preferred date (storage possible)

Would you like to receive your delivery at a specific time?
Let us know your Preferred date – we will store your order for you until then and deliver on the desired date to your home (within the scope of our capabilities and route planning).
Please state the desired date as early as possible or contact our customer service after placing your order.

Notice under the Battery Act (Batteriegesetz, BattG)

Used batteries must not be put in household waste.
You can return used batteries free of charge return them at our dispatch warehouse. Consumers are legally obliged to return them.

Batteries containing harmful substances are marked with:

• the symbol of the crossed-out wheelie bin
• as well as the chemical symbol of the harmful substance:
• • Cd = cadmium
  • Hg = mercury
  • Pb = lead

Environmental note on packaging

We ship in as resource-friendly a way as possible. Cardboard is an easily recyclable packaging material. Please help us and dispose of cardboard and packaging material properly via the appropriate recycling channels.

* from an order value of €500

The Canary Islands are excluded from this!