Information for Switzerland – for our customers from Switzerland

Delivery to Switzerland – no transport costs

All deliveries to Switzerland are made free to door. This means: You incur no transport costs.
Upon import, you pay only the statutory Swiss import VAT (currently 8.1%).

Important for you:

The German VAT (19%) is not charged, but is deducted automatically in the shop.
Customs and freight handling (fees, formalities etc.) are handled we for you.
At checkout you will be shown the final price (net) displayed transparently.

Payment

With the following payment methods you receive Cash discount:

Prepayment
Sofort bank transfer
PayPal
Credit card (Visa, MasterCard, American Express)

Euro account in Switzerland (PostFinance)

For a particularly easy bank transfer, we also offer you a convenient option:
We have a Euro account with PostFinance in Switzerland.
The Account details (IBAN/BIC) you will receive during the ordering process or on your order confirmation/invoice.

Shipping

Due to our large freight volume, we ship several times a week in all Swiss cantons.

Orders & VAT

All prices in the web shop are initially incl. 19% German VAT displayed.
As soon as you add items to the basket and as Delivery country “Switzerland” select, the 19% German VAT automatically deducted.

The recalculated final amount you can see before clicking on “order with obligation to pay”.

Delivery date

As a rule, the delivering freight carrier arranges by phone in advance a exact delivery date with you.
For this we absolutely require a Telephone number – ideally an additional Mobile number, so that scheduling your appointment goes smoothly.

Complaints / transport damage

Should the goods, contrary to expectations, visibly damaged arrive at your address, we kindly ask you to take the following steps:

Note the damage on the delivery receipt – right next to your signature (e.g. "packaging damaged / goods damaged").
Have a receipt/confirmation countersigned by the carrier hand over.
If possible: Photos directly upon delivery (packaging, label, damaged area, overall situation).
This makes the fast and unambiguous proof considerably.