Real experiences. Real opinions.

Here you can read selected customer testimonials from 2025 – some abridged – on delivery, quality and our service. Every voice stands for genuine trust.

The sofa was delivered a little while ago :-)) I am very happy with it and delighted with this purchase. I cannot find any signs of use at all :-)) And as suspected, DEDON's quality is extraordinarily good, so I was genuinely able to buy the sofa without trying it out or seeing it first. Delivery also went smoothly and without any problems. Many thanks for this wonderful piece! Very best wishes from the Alpine foothills up to the north (E. S.)

The delivery of the Dino armchair has arrived. Thank you for the quick service. Kind regards (Dr. C. R.)

We are very pleased with the table and have left a review on Google accordingly. Many thanks and best regards (P. E.)

The replacement delivery arrived today, and the missing screws and the ceiling mount were included in the parcel. Thank you very much indeed for your efforts. You asked whether you should collect the incomplete delivery or whether I could dispose of it here locally. Either would be possible, but I would prefer to handle the disposal here myself and ask for your approval. I look forward to hearing from you, with kind regards (A. R.)

The sofa is wonderful. Exactly as I wanted it. The delivery went smoothly too. Many thanks. I have left a review. Kind regards (H. S.)

Thank you very much, the table has arrived. We are delighted with it. Please excuse the late reply! Thank you for all your efforts! With warm regards from Austria (W. & S. F.)

We'll do that straight away. Yes, it really is quite superb. And the service was excellent and flawless. Best regards (R. K.)

The cover arrived today. It fits perfectly! Many thanks and kind regards (P. B.)

Dear Villa Schmidt team, this order has already been completed, hasn't it? Please do not send it again – the parasol is wonderful and already standing safely in its intended spot. Many thanks for your good advice and service. With best regards (W. S.)

Thank you so much for your kind email, which delighted my husband and me. We were very impressed that your son offers consultations on Sunday afternoons. That level of commitment is unusual. We now understand that he learned it from you – after all, you still look after us, even though you could be taking things easier by now. We think it is lovely that you have a connection to Küsnacht. We have celebrated several family occasions at the Sonne, sitting on your beautiful furniture. Until now we have bought quite a few things from …… and would have continued to do so, had we not come into contact with your son. We are happy to recommend to friends that they buy from you – perhaps we can do a few things together. Kind regards from the Gold Coast (Dr. S. H.)

Thank you for the incredibly quick processing and your friendly reply. The order confirmation is correct and we have already instructed the bank transfer – the amount should in fact already have been credited to your account. I do have one more question though: I can also order matching seat cushions separately at a later date from you, can't I? Warm regards from wet and cold Freiburg (N. S.)

It's done! The chairs have arrived :-) Thank you very much for your efforts. Best wishes from Málaga (S.W.)

The sofa we ordered and received brings us great joy, many thanks. Do you know when we may expect delivery of the rug? Best regards (A. D.)

Dear Villa Schmidt team, many thanks for the wonderful advice and the delivery of the table. We have just unpacked it and put it in place. We are delighted with the version and the design – simply wow. To make the overall picture harmonious, however, we also agree that sooner or later new chairs will be needed. Would you be able to send us 2-3 suggestions to match the table we ordered? (6-8 chairs) Many thanks and best regards (D. B.)

Thank you so much for everything! I am very glad I opted for the extra white-glove service. It went brilliantly! Thank you for the superb organisation! (N. S.)

Hello dear Villa Schmidt team, my first delivery arrived today. Everything went wonderfully. The new cushions are already in place and we like them very much. All that is missing now is the cushion for the double lounger, which we are also very much looking forward to. Best regards from the Palatinate (Fam.E.)

The chair has arrived … everything perfect. It all looks wonderful. I have transferred the remaining balance. Kind regards (Prof. Dr. K. C.)

Many thanks to you for the knowledgeable and patient advice. I have just transferred the amount by instant payment. Best regards (S. S.)

Hello, a photo of the beautiful chest attached. Kind regards (T. H.)

The bed is assembled — the assembly was just as straightforward as you described. We are absolutely thrilled with both the look and the sleeping comfort. The parcel with the fabric was, as you suspected, included in the delivery. Many thanks and best regards (D. V.)

Dear Villa Schmidt team, many thanks for the wonderful handling, availability and reliability!! We will gladly contact you again! Best wishes from Dresden (C. D.)

The table arrived last week. It was assembled this morning. Everything looks fine. Excellent service. Many thanks. Kind regards from the Czech Republic (M. F.)

Here is a picture of my new cushions. I just wanted to say thank you, everything went perfectly with you. Have a lovely day. Kind regards (M. W.)

Hello Mr …. the planters have now arrived and are already in use – everything is wonderful. Is there a delivery date yet for the lounge table? Many thanks and best regards to Hamburg (M. F.)

Everything arrived on time. Many thanks for your organisation. Greetings from very sunny Sardinia (O. L.)

Thank you so much for the quick response and for genuinely caring about your customers. That is no longer the norm these days, when it is all about the sale and customer relationships are neglected afterwards. Wishing you a lovely weekend in advance (G. K.)

Many thanks for the pleasant conversation and the wonderful service. The money has already been transferred and will hopefully reach you soon. Best wishes from Abu Dhabi (D. A.)

Thank you for the offer to reorder the standing pole in the frame colour. The delivery time of approx. 12 weeks is noted. Thank you also for covering the costs — that is such a kind gesture of goodwill on your part. Best regards (B. P.)

Everything went perfectly, the furniture is in place and admired by everyone. Perfect! Many thanks for the advice, the whole process and the on-site assembly. Best wishes and have a lovely weekend (U. F.)

I just wanted to say that the two chairs and the mirror arrived safely on Friday. The freight carrier delivered everything in perfect condition. Many thanks for your support throughout the entire order and its handling. Everything went very smoothly and I will gladly buy from you again in future. Best regards (Patrick)

Our order arrived today and everything is in order. Thank you very much for making it all go so smoothly. I have three further items I need a quotation from you for. See the screenshots. Please calculate and send back a quotation. Many thanks and best regards (P. H.)

Thank you for your efforts – you only recognise good service when problems come up and get solved. The sofa is superb! Regards (M. H.)

My heartfelt thanks as well for your once again wonderful customer care, always committed to keeping the customer satisfied! You have certainly achieved that with me. Every transaction so far has been first-rate! I have two further pieces of furniture I would like to enquire about with you (M. Ö.)

The DEDON furniture arrived today and we are very, very pleased with the quality and the look. The delivery company was superb too — everything was set up perfectly and left in immaculate order. Warm regards from the sunny Palatinate (P. K.)

The armchair was delivered today and it is a dream. Thank you so much for the advice and everything else. I have not regretted the purchase. Can the cover actually be washed? Thanks again! Kind regards (K. P.)

Many thanks for the outstanding customer service - rarely experienced anything like it in online retail. Warm regards from Munich (S. H.)

The kitchen sofas arrived today and are simply wonderful in terms of quality, comfort and beauty alike. I am absolutely delighted with them and would like to thank you warmly for the excellent advice during the selection. Kind regards (B. L.)

I wish you a happy New Year and hope you had a lovely Christmas and some restful days. The cabinet is already assembled, and it looks simply magnificent. Everything was as expected. Once again, I would like to thank you warmly. Your communication and support were outstanding. Have a lovely weekend. With best regards (S. R.)

The bookshelf arrived yesterday (at the wrong address at first, of course, but the very capable carrier was quick off the mark), and this is how it now looks as a whole – it joins the two existing sections seamlessly. Buying quality furniture may not exactly be cheap, but it is worth it, always. Thank you for your patient support. Kind regards (R. H.)

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